Refund policy

We hope you loved your order, but if something wasn’t quite right rest assured you can return it to us subject to the following conditions:

-- Free Returns 

  • We offer free domestic return shipping within 10 days of receiving your order if you are returning any FULL PRICED items for a STORE CREDIT ONLY - any orders placed using any type of discount code (including store credit or loyalty reward codes) do not qualify as a free return.
  • Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.We recommend all items are tried on as soon as they are received.
  • Only one FREE RETURN is offered per FULL PRICED order.

-- Returns for Refund

Sale or one-off promotional items

  • Sale items which have been reduced in price cannot be refunded, unless in the event of the item being faulty.
  • Sale items are only eligible for return via store credit within 10 days of purchase.
  • You will be required to cover the return postage costs.

Final Clearance Sale Stock

  • Final Clearance Sale Stock is not eligible for return - any final sale items received by us will be shipped back to you at your expense.

--Return to sender items

  • If your package is returned to us due to an error you have entered in the address field we will need to charge a re-delivery fee of $20 for domestic orders or $25 for international orders to resend your order to you. This is to cover the cost of charges we incur from e-parcel on return to sender items.

    *PLEASE NOTE - No refunds will be issued on return to sender items. If you choose to cancel your order after it has been returned to sender then a store credit will be issued minus the original postage costs.

All Returns must be processed via our Return Portal with the exception of International orders.
Please note, should we identify unreasonable patterns of returns we may restrict or refuse future returns.

--How do I return an item?

Our portal provides a prepaid return postage label for Australian returns only. To return an International order, please contact us.

Please note, returns from different orders need to be returned separately.

--Do I have to pay shipping fees for my return?

For Australian orders, you can choose to return for store credit and receive free return post, or if you would prefer to return for a refund, we retain $9.95 from your refund to cover the return costs. This option ensures your package is trackable. Please keep a record of your return tracking number so you can follow the progress of your return. We recommend you use registered post for all returns, as we cannot be held responsible for items should they be lost in transit

For International returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

In case of a parcel being rejected at customs due to change of mind, we reserve the right to withhold duties and taxes incurred from your refund once it has been returned to us. Please note, these are treated as return to sender parcels which are considered low priority by the courier and can take up to three (3) months to arrive back at our warehouse.

Please note: Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.